Q: What is your refund policy?
A: ALL SALES ARE FINAL
However, in the event of the following, refunds are issued to the original form of payment on an order.
- The order is canceled by Afrovisions Media.
- One or more of your items sold out since your order was placed.
- The item(s) proved to be received damaged, defective, or incorrect, and we were contacted within 30 days calendar days from the date of delivery. Please email shop@afrovisionsmedia.com with your order number, a description of your issue, and a picture of the item.
Depending on your financial institution, the refund amount may take up to 15 business days to post to your account.
Q: I changed my mind. Can I cancel my order?
A: We create all items on demand. For this reason, cancelling is usually not an option. But we will evaluate cancellations on a case-by-case basis.
If your order is in active processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its orders as long as the item(s) is in its original, unopened package. If the original packaging has been opened, the return will not be accepted. Please email shop@afrovisionsmedia.com for assistance.
Q: Do you offer exchanges?
No, we do not accept exchanges.
